Serving YOU is our priority at Project 615! If you have any questions or comments regarding an order, a tee’s fit, your experience shopping with us, or just a general question please feel free to send a note over to our customer service crew at email@example.com. You should hear back from a team member within 24 hours, unless it’s a weekend or a major holiday. You can also call or text us at 615-428-0075.
After placing your order, you can expect to receive your Project 615 tracking number within 3-5 business days. Our fulfillment department is closed on weekends and major holidays. During the holiday season, sales or special promotions, fulfillment may take a little longer, so we kindly ask for your patience. We’ll get it to you, we promise! Once fulfilled, you should receive an email from us with a specific USPS tracking number that will give you real time updates about when your new favorite tee will arrive on your doorstep!
We currently do not offer in-store pickup for items purchased through our online store but we will soon!
At the moment all returns and exchanges will be done over mail - good news is it is absolutely free!
There is no time limit to return or exchange a product as long as it is unworn and unwashed.
Returns: Use our return portal to receive a return slip through USPS. Please include a note in your package indicating your order number and what you would like to return. We will refund your order as soon as it arrives at our warehouse and is processed.
Exchanges: You will also use our return portal to receive a return slip through USPS. As soon as you have done that please email firstname.lastname@example.org letting us know what item you are exchanging and what you would like to be sent back to you.
There is a size chart in the scrolling photos of every tee, feel free to check it out and choose the size that is best for you.
WASHING YOUR SHIRT:
Most of our apparel is pre-shrunk, however we always recommend washing your apparel on cold and hang drying to avoid any shrinkage and to ensure your favorite shirt will last.
YOUR PURCHASE MATTERS:
Because of your purchase, Project 615 has been able to give away nearly $1,000,000 to world changing causes since 2010! We have also been able to hire 50 (!) people who are on the path of recovery from addiction, homelessness and mental illness. You can know when you are purchasing from Project 615, you are making a difference!
Campaigns are a temporary time where we sell an exclusive tee and give away % of the profits to a specific world changing cause. We’ve worked with causes working to end the HIV/AIDS + water crises in Africa, fighting homelessness, pediatric cancer, ALS, and more. Stay up to date with us as we are continually looking to help change the world, one t-shirt at a time!
We are not a registered non-profit, but a dedicated social enterprise. We’ve found that we are able to give MORE when operating as a for-profit business.